Casa de Esmeraldas
Privacy Policy
Effective date: September 24, 2026
Casa de Esmeraldas ("we," "us," "our") respects your privacy. This policy explains what information we collect through casadeesmeraldas.com, how we use it, and the choices you have.
Information we collect
- Information you give us: when you submit an inquiry or contact form, place an order, or communicate with us, we collect your name, email address, phone number, and the details you share about the stones or pieces you are seeking.
- Order information: purchase history, shipping address, and transaction details. Payment card numbers are handled by our payment processor and are not stored on our servers.
- Automatic information: like most websites, we and our service providers collect standard technical data such as IP address, browser type, pages visited, and referring pages through cookies and similar technologies.
How we use your information
- To respond to inquiries and arrange viewings, orders, and shipments.
- To process orders, payments, and returns.
- To send service-related communications (order updates, shipping notices).
- With your permission, occasional updates about new stones or pieces. You may opt out at any time.
- To operate and improve our website and understand how it is used.
Cookies and online advertising
Our website uses cookies, including cookies set by third-party advertising platforms. When you visit, these parties may set or read cookies to measure conversions and, where permitted, show you relevant ads on other sites. Advertising cookies are only set if you interact with features that use them, and we do not use them to identify you personally.
- Google Ads: conversion measurement and, with your consent, remarketing across Google services and partner sites.
- Microsoft Advertising (Bing): conversion measurement and remarketing via the Universal Event Tracking tag.
- Meta (Facebook and Instagram): conversion measurement and, with your consent, ad targeting via the Meta Pixel.
You may control or delete cookies through your browser settings. Where required by law (for example in the EEA, the UK, and Switzerland), advertising and measurement cookies are only set after you consent. You may change or withdraw consent at any time.
How we share information
We share personal information only as needed to run our business:
- Service providers: our CRM and communications platform (GoHighLevel), website hosting, and payment processors.
- Shipping partners: the information needed to deliver and insure your order.
- Legal requirements: when required by law, subpoena, or to protect our rights.
We do not sell or rent your personal information, and we do not share it for third-party advertising beyond the measurement and remarketing described above.
Data retention and security
We keep your information only as long as needed for the purposes above, or as required for records and tax purposes. We use reasonable administrative, technical, and physical safeguards, but no method of transmission or storage is completely secure.
Your rights
Depending on where you live, you may have the right to access, correct, or delete your personal information; to object to or restrict certain processing; to receive a portable copy of your data; and to opt out of targeted advertising. Because we do not sell personal information, no separate "do not sell" opt-out is needed. To exercise any right, contact us at admin@casadeesmeraldas.com. If you are in the EEA or UK, you may also lodge a complaint with your local data protection authority.
Children’s privacy
Our website is intended for adults. We do not knowingly collect information from children under 16.
Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with a revised effective date.
Contact us
Questions about this policy: admin@casadeesmeraldas.com, or through our contact page.